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This Policy explains what personal information we collect, how we use and share it, how long we keep it, the choices you have (including cookies), and how to contact us. It applies to visitors, account holders, and customers of our website.
We send marketing communications only with your express consent under the Canadian Anti-Spam Legislation (CASL). Every marketing email includes an unsubscribe link. Transactional emails (e.g., order updates) are not affected.
Our site is not directed to children under 13 and we do not knowingly collect their personal information. If you believe a child has provided data to us, please contact us and we will remove it.
We use cookies and similar technologies to make our website work, remember your cart, secure checkout, analyze usage, and (if enabled) deliver marketing content. Some cookies are set by us (first-party) and some by third parties (third-party). You can manage your choices as explained in Section 10.
Note: We use Independent Analytics for basic traffic statistics without cookies and without sending personal data off-site.
The names and retention periods below are common examples and may vary by vendor/version. We review and update them periodically. For the most precise list, we recommend running a consent/cookie scan tool (e.g., Complianz) on your live site.
woocommerce_cart_hash (session), woocommerce_items_in_cart (session) — keep cart statewp_woocommerce_session_* (~2 days) — associates cart with a sessionwordpress_logged_in_*, wordpress_sec_* (session) — keep you logged inwp-settings_*, wp-settings-time_* (~1 year) — UI preferenceselementor (~1 year) — remembers whether certain front-end components/animations should load__stripe_mid (~1 year), __stripe_sid (~30 minutes) — security & fraud preventionts, ts_c, x-pp-s, l7_az, etc. (varies up to 2 years) — checkout & security_ga, _ga_* (2 years), _gid (24h) — usage statistics (with IP anonymization where available).sbjs_current, sbjs_first, sbjs_session, etc. (30 min–6 months) — tracks traffic sourcesmailpoet_* (various) — newsletter performance & automation_GRECAPTCHA and related (session/persistent) — protects forms from abuse; set by GoogleNID, SID, HSID, etc. (varies) — renders interactive maps; set by Google_fbp (3 months) — ad delivery & retargeting_ttp (up to 13 months) — ad performancepersonalization_id, guest_id (up to 2 years) — embeds & analyticsyoutube-nocookie.com mode via our consent tool)Other cookies may appear temporarily while testing new features; we keep this list updated.
We use reputable providers to process payments, host and secure our website, analyze traffic (if enabled), and enable features. These providers may process personal data in Canada, the United States, or other countries; such data may be subject to foreign laws and lawful access requests. See their policies:
We retain personal information only as long as necessary for the purposes described above, to comply with legal/tax requirements, or to resolve disputes and enforce our agreements. We apply minimization and periodic review.
We use reasonable technical and organizational safeguards (TLS encryption, access controls, least-privilege, monitoring). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
If you disable all cookies, parts of the site (e.g., cart/checkout) may not work properly. For more details, see our dedicated Cookie Policy.
Subject to legal/contractual restrictions and reasonable notice, you may request access, correction, or deletion of your personal information, withdraw consent (where applicable), or object to certain processing. If your concern is not resolved, you may file a complaint with the Office of the Privacy Commissioner of Canada.
We may correct pricing/availability errors and cancel orders suspected of fraud/abuse (with a refund as applicable). See our Terms & related store policies for details.
We may update this Policy from time to time. The updated version will be posted with a new Effective Date. Your continued use of the site constitutes acceptance of changes.
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